Medicine Dispenser Business Plan


Medicine Dispenser Business Plan


Sunapto will manufacture and market an automated pill dispensing unit, the MedCabinet and a companion monitoring service to fill the medication compliance problem in the United States. Senior citizens often have multiple chronic diseases and/or suffer from multiple conditions. They consume four to five prescription medications and two over-the counter drugs daily. Nearly 67% don’t follow proper dosage instructions when taking their medication. Nearly 6 times as many elderly patients will be hospitalized due to adverse medication results than the general population.

Sunapto’s mission is to give people the chance to live happier and more fulfilling lives through the use of technology. They will offer home medical systems that use patentable technology. This will allow for safety, ease of use, and continuous partnership with healthcare providers. Their target market is 65-plus. Thirty-five million Americans are in this group and the group is growing at 1% per year. They intend to grow their business and establish themselves as an innovator in home-healthcare devices.

Sunapto’s marketing strategy will include awareness campaigns for the industry and pharmacists, as well as executions targeted at specific segments of customers. Sunapto’s first sales strategy is to directly sell the MedCabinet. The MedCabinet is projected to sell for $700 and will provide medication users with the right pill at the right time.

Sunapto faces competition from automated medication dispensers, reminder systems, and compliance services in its medication compliance market. An equivalent product in automated medication dispensers and compliance services is the closest competitor. Its weaknesses are its cost, limited dosing events and its weak marketing and distribution channels. This makes it vulnerable to a new, improved entry.

Sunapto has entered the pre-startup stage. Sunapto is a start-up LLC that will be located in the MidWest of the USA. Management team members have experience in finance, growth-oriented tech, and team leadership. The management team was able to see the struggles of older people with medication compliance and they are determined to make a difference in addressing this issue. Sunapto is looking to add sales, marketing and medical device product development experience to its management team.

The MedCabinet Concept Development Stage is complete. Sunapto anticipates having a working prototype five months after plan initiation and for sales to begin 12 months after plan initiation. Initial sales projections for Year 2 are 11,077 units and 13,419 units, respectively. Year 3 is projected to see sales of 13,419 units.

Sunapto will need substantial investment to bring MedCabinet to the market. They expect two rounds of financing. Round 1 will see the founders pledge a personal financial contribution. Sunapto is currently seeking outside investors to help launch the company. These funds will go towards the development of prototypes, initial product marketing and management team gaps. They expect round 1 outside investors to generate a positive return on investment over three-years. Round 2 funding will be needed during the seventh month of operations. Round 2 funding will be used to fill gaps in the management team, for prototype to product design, product marketing, and for contract manufacturing expenses. Sunapto estimates that Round 2 will see a good return on investment from outside investors over the next three years.

1.1 Mission

Sunapto is a home-based healthcare technology company that aims to improve people’s lives by bringing quality healthcare home. Sunapto offers home medical systems. These systems make use of technology to offer safety, simplicity, and a long-term partnership with healthcare providers. Sunapto wants to achieve a fair and aggressive profit. This will enable Sunapto to be financially sustainable over the long term. It will also compensate both investors and owners for their risk and money. They aim to grow the business as well as establish their brand and reputation for being a pioneer in home healthcare products. They plan to finance further growth using a combination equity investment as well as internally generated cash flow. Sunapto will continue to create new product extensions after their marketing platform has been established. Sunapto will keep a strong, cohesive team environment. There will be a shared ethos.

1.

Two keys to success

Sunapto’s key to success are:

  • Product quality: Safe, reliable and simple to use product with a well-engineered, quality design, easy-to follow programming, precise dispensing, uncomplicated usage.
  • Marketing. Once a quality product exists, Sunapto’s marketing platform is key to its success. MedCabinet has been a brand new product. Consumers must be educated about it to increase market penetration in a market where people are often more resistant to accepting new technology.
  • Partnerships: Sunapto is a management/marketing/technology company, not a manufacturing company. Partners will be required to produce and deliver product. The establishment and maintenance of partnerships will be crucial.
  • Philosophy Sunapto’s goal is to make a higher return than the average for its business partner. To achieve this, they will employ a balanced approach to managing the company. Sunapto will not only be driven by financial considerations, but also consider the following perspectives: Financial, Customer and Internal Process, as well as Learning & Growth.

1.3 Objectives

  1. By Year 3, more than 24,000 MedCabinets will be sold.
  2. Seven percent of units were subscribed by monitoring and notification service by Year 3.

Kid’s Clothing Store Business Plan


Kid


Popular culture does not have to be local anymore. Cable television, syndicated radio stations, and the Internet have made it possible for a New York fashion statement to be available in a small Midwestern town within days. The rapidity of our telecommunication system has raised young customers&#8217s expectations and increased their demand for products that express their cultural identity.

This clothing store business plan describes how SmokeJumpers offers young customers youth-oriented merchandise and clothing that is popular in large urban centers but not available locally.

The target customer is Generation Y, aged 11-18. This generation listens to alternative music and takes part in youth sports such as skateboarding and snowboarding. It also looks for alternative clothing trends in large cities for inspiration. SmokeJumpers will provide the distinctive clothing, shoes and products that are just ahead of the fashion curve.

Mission

SmokeJumpers’ mission it to offer youth-oriented fashion and products for its target customers.

Keys to Success

  • Accessible store, where you can always find the new thing you are looking for.
  • A strong vendor relationship will enable you to ship your orders quickly.
  • Effective advertising strategies to reach our target customer base are essential.
  • Design a store image that is both trendy and attractive for our customers.


Health Club Business Plan


Health Club Business Plan


Corporate Fitness will serve Seattle-area businesses, helping them to become more productive, while lowering their overall costs.

Two simple facts define our business model:

  1. The productivity of healthy employees is higher than that of chronically ill workers.
  2. It costs less than to prevent injury or illness, and more to treat them afterwards.

Corporate Fitness links worker productivity directly with the health care issue. We believe traditional approaches to solving the current health crisis are misdirected. These traditional efforts have been called reactive. This means that they wait until the worker becomes ill or has suffered an injury to pay for the necessary treatment. Our approach emphasizes prevention and promotion of good health. It is far more proactive.

By helping employees change their behavior patterns and choose more healthy lifestyles, Corporate Fitness will lower companies’ health care expenditures, while raising worker productivity. Health care expenditures will decrease due to reduced medical insurance premiums, reduced absenteeism, reduced turnover rates, reduced worker’s compensation claims, reduced tardiness, shorter hospital stays, etc.

The current crisis in America’s healthcare system and changes in the American population could not only make it worse, but could also cause further declines in worker productivity. These market factors combined with the current competitive situation indicate a favorable market. Corporate Fitness seems to be the right time.

1.1 Objectives

  1. Offer wellness programs/strategies to businesses in downtown Seattle.
  2. By the end year one, you will have established working relationships with 20 businesses.
  3. Expand Corporate Fitness to Portland by the end year 2.

Success Keys 1.2

Keys to corporate fitness&#8217’s success are:

  • Marketing services for individuals and companies.
  • Experienced managerial talent is sought after
  • The founders’ dedication and hard work.
  • Raising productivity.
  • Lowering your overall costs.

1.3 Mission

Corporate Fitness is a health service that helps businesses and individual workers attain one of the greatest gifts of all–that of good health. Employer and employee both will reap the benefits of self-esteem and motivation, as well as measurable advantages.


Recreation Center Business Plan


Recreation Center Business Plan


This document is designed to give information on Play Time for Kids. Information includes business structure, company goals and projected growth. Venture capital requirements are also included. Start-up costs can be analyzed. Industry trends will also be covered.

Play Time for Kids recognizes that the family entertainment business is its primary focus. Therefore, they have focused their efforts on developing one or several family entertainment centers (FECs), to provide quality entertainment for families living in the Our County Big City.

Play Time for Kids is a company that focuses on family entertainment and a community that values family. It’s well-positioned to capitalize on an expanding, profitable industry.

Entertainment is the buzzword for the new millennium. David L. Malmuth is the senior vice president at TrizenHahn Development Corp. He observed that people aren’t just interested in purchasing things. They want an experience. And they believe authenticity, fun, and participation are the keys to creating great experiences. Americans have money to spend and will spend it on entertaining themselves. According to statistics, Americans spend more on entertainment and less on healthcare or clothing.

Play Time is all about family entertainment. The initial development phase described in this article includes the construction and commercialization a single FEC. FECs that the company proposes to construct will provide the kind of entertainment and adventure that the market requires.

In addition to other funding and capitalization efforts detailed herein, the Company anticipates that it will seek funds from other sources who may assist in purchasing the building we will initially lease.

The U.S. Census Bureau recently conducted a census and found that personal consumption and entertainment expenditures increased by $31.5 Billion between 1999 and 2000. This resulted in an industry gross of $56.2 Billion. Source: U.S. Census Bureau. Statistical Abstract of U.S. 2000 &#8211: The National Income and Product Accounts for the U.S., 1929-1994, Vol.

With our strong management team and our aggressive marketing plan, we project a consistent and minimum annual growth of five percent.

1.1 Objectives

These are the objectives of Play Time for Kids:

  1. To create a service-based company which exceeds customers’ expectations.
  2. To increase customer base by at least 20% annually through excellent customer service and word-of-mouth referrals
  3. Have a clientele return rate of 90% by end of first year.
  4. Establish yourself as a destination for the community by the end your first year.
  5. Inform the community about the services offered by the company.

The company will become the industry leader in Northeast Our County.

1.2 Mission

To provide exceptional child play care in an environment that is kid-friendly while ensuring parents and their children get excellent service in a fun, educational, and safe environment.

1.3 Keys to Success

Our key to success are:

  • Superior Customer Services: high-quality service and hourly care.
  • Environment: provide a clean, upscale, enjoyable environment conducive to giving professional trusting service.
  • Convenience – Offer clients a wide variety of services in a single environment.
  • Location: Provide a convenient and easily accessible location to customers.
  • Reputation: credibility and integrity. 100% dedication.
  • Indoor activities for year-round entertainment.
  • This facility is designed to reduce overcrowding.
  • Seasoned management team.

The company believes that there are ways to reduce certain risk factors.

  • To sustain operations for the first year, initial capitalization.
  • Low overhead thanks to multi-skilled employees, continuous training (i.e., classes for child development) and the use of multilingual workers.
  • Through aggressive marketing, we can create a loyal customer base.
  • Strong community ties and involvement with nonprofit organizations.


Business Support Insurance Business Plan


Business Support Insurance Business Plan


Ideal Business Support is an insurance industry support agency that provides full-service services. Ideal provides a variety of support services that are tailored to insurance agents. Ideal can specialize in a handful of services, but can handle almost any other service. Although the support market is competitive, most companies can be considered generalists. Ideal will stand out if it focuses on the insurance niche.

Ideal has two strong competitive advantages. The first is industry expertise in insurance. Sarah Helpinghand, the owner, spent five years previous to Ideal working as an insurance agent. This invaluable experience is priceless. Ideal will have an advantage over the rest because of the value of Sarah’s prior insurance relationships.

Sarah will also be creating an intensive training program that shares her knowledge about the insurance industry with her colleagues. All employees will go through this training.

Ideal will achieve profitability by month 11, with modest net profits for the third year.

1.1 Mission

Ideal Business Support’s mission is to provide high quality support services to the insurance agent industry. We exist to attract and maintain customers. This maxim will guide everything else. We will exceed your expectations with our services.

1.2 Objectives

These are the objectives for the first three year of operation:

  • To create a service-based business whose primary goal it to exceed customers’8217 expectations.
  • Ideal can be used by at least 20 insurance agents.
  • Superior performance and increased client service will allow us to double our annual client base by 20%
  • To create a sustainable startup that is profitable.


Sports Therapy Business Plan


Sports Therapy Business Plan


The Boulder, Colorado-based Cyclist Repair Center is a clinic that specializes in cycling. Arthur Mendosa–Cadiz is the founder of Cyclist Repair Center. Arthur created the center in January 2004 by registering it as a Colorado corporation. Cyclist Repair Center expects to rapidly gain market penetration thanks to a focused strategy that focuses on what they do best, which is serving cyclists.

The Market

Cyclist Repair Center is targeting two distinct segments of customers. The first segment is the competitive cyclist. There are two groups within this segment. They are professionals and experts. There are 4,500 potential competitors, and the annual growth rate is 4%. This group is in search of services for rehabilitation and training that will make them more competitive in their races.

The second group consists of recreational cyclists. This group has 32.090 potential customers and a 5-percent growth rate. These cyclists may be competitive, but they are mostly passionate and enjoy riding. The demographics of recreational cyclists indicate that they are more financially secure than competitive cyclists. Cycling is not an economically rewarding profession.

Cyclist Repair Center has chosen to locate their center in Boulder, CO. Boulder is renowned as a high mountain sports town and cycling is one of its favorite sports. Boulder offers hundreds of miles of road cycling directly out of town. There are too many trails for mountain biking within a few minutes of town. The United States Cycling Federation located their olympic training centre here, acknowledging Boulder’s importance to cycling.

Services

Cyclist Repair Center offers an extensive range of specialist training and medical services to cyclists. These services range from the proactive through the reactive. The following services are offered:

  • Sports massage: for more comfort and quicker recovery
  • Personal training for weight loss and speed or endurance.
  • Bike fit – For greater comfort, power or speed
  • Fitness assessment: Includes such tests as VO2 max (or lactate threshold), aerobic threshold, and anaerobic hurdle.
  • Doctors and physical therapists can diagnose and treat cycling injuries.

The Cyclist Repair Center will employ a USCF category I or II racer who has been turned personal coach/trainer. There will also be a sports medicine physician and massage therapists.

Management

Arthur Mendosa–Cadiz will lead the Cyclist Repair Center. Arthur has been riding for many years. Arthur became a competitive bicyclist after his undergraduate studies. He continued to work in the bicycle sector for several more years. These years racing gave Arthur a great deal of insight into cycling and its effects on the body. Arthur received a master’s in Sports Physical Therapy, and he practiced physical therapy for several more years. Arthur will be able leverage his passion for bikes and his experience as a physical therapist in order to provide Boulder with a great cycling service.

Cyclist Repair Center’s Boulder location will allow it to quickly generate customers as well as revenue. Year three revenue was $443,000 and $369,000, respectively.

1.1 Objectives

  • To achieve profitability by year two.
  • Three years later, you will generate more than $400,000 in revenue.
  • In year three, make a profit of at minimum 10%

1.2 Mission

The Cyclist Repair Center’s mission it to provide individual, cycling-specific assessment, diagnosis, treatment and training program for clients. With a focus on education and empowerment, clients will receive top-notch service.

Success Keys 1.3

  • Keep our focus on cycling injuries and training.
  • Offer a wide range of services meeting all of the cyclist’s needs.
  • An essential requirement for an efficiently managed organization is to establish and enforce strict financial controls.


MLM Cleaning Products Business Plan


MLM Cleaning Products Business Plan


Earthly Clean is a new start-up that sells environmentally friendly cleaning products using multi-level Marketing (MLM). Devon McGregor founded Earthly Clean. The company has been registered in Illinois as an LLC.

The Products

Earthly Clean sells all types of non-toxic, eco-friendly cleaning supplies. Earthly Clean has reached a contract with a major manufacturer of cleaning supplies to produce a complete line for private label products. Product prices will be quite competitive since Earthly Clean is buying direct from the manufacturer. Earthly Clean will also benefit from the manufacturer’s willingness for Earthly Clean order as small as $150. This will assist Earthly Clean in their goal of efficient inventory management. The first product line will include an all-purpose soap and bathroom cleaner. Earthly Clean products are competitively priced and of the highest quality.

The Market

Earthly Clean products will be sold to two customers segments. Individual consumers who purchase the products for their own (household) use are the first segment. These consumers are concerned about the environment and are searching for non-toxic cleaners to clean their homes. This group is made up of young, politically-liberal people who are keen to make an individual contribution towards the betterment and protection of our environment.

The second target market segment is a group selected from the individual customers. Some of these individuals can be recruited for distribution of Earthly Clean products. A distributor is a person who sells the Earthly Clean products on their own to their own set of customers. This segment is taken from the actual consumers that purchase and use products. This creates a sales force that passionately believes in the products that they sell. This segment pays a commission to the distributors who are able recruit new distributors and make sales. This is how MLM business models work. Earthly Clean sells directly to consumers. Some consumers are then made into distributors and earn revenue for Earthly Clean. Distributors can then make money by attracting more sales people.

An Efficient Distribution Model

This distribution model is efficient and effective. The products are bought private label directly from the manufacturer, ensuring high quality and low prices. They are then delivered directly to the consumer. The traditional bureaucratic distribution model, which generates huge corporate profits, is now gone. MLM businesses often get confused with pyramid schemes that are illegal in America.

Pyramid schemes offer compensation for new salespeople. The promise of financial rewards is made to people for referring more people, regardless of the sales. This is the critical distinction regulators look at when determining whether a business is a pyramid scheme. It is the way that compensation is rewarded. It is illegal if it is based upon recruitment. Earthly Clean pays distributors for sales. This is to ensure that the distribution and sales channels are efficient and effective.

Earthly Clean is an innovative new business that channels people&#8217s passion to make a positive impact on the environment. They also have the opportunity to make a profit while sharing their passion with family and friends. By carefully using the efficient multi-level marketing business model, Earthly Clean will quickly generate sustainable revenue. Sales forecasts indicate that sales for years two and three respectively will be $90,000 and $125,000. Net profit for those years will be 4.19% and 8.66%, respectively.

1.1 Mission

Earthly Clean’s mission involves the creation of a sustainable distribution company that makes use of grassroots and network marketing to sell the product. Earthly Clean exists in support of its members and to protect the environment.

1.2 Objectives

  • To start a company that is profitable and sells environmentally friendly cleaning products.
  • Create an organization where sales are rewarded to individuals who refer others.

  • Create a marketing machine that is more efficient than the outdated distribution systems.

    • Success keys 1.3

    • Distribute only the highest quality products that are also environmentally friendly.
    • Rehire new employees to help with the sales of the product.
    • Establish the company on solid foundations of integrity.

    Microbrew Bar Business Plan


    Microbrew Bar Business Plan


    The Bottlecap, a specialty beer tavern, is located near the University of Oregon.

    The Bottlecap will offer a variety of microbrews, including premium and unique microbrews, to Eugene’s community.

    The Bottlecap, a venture funded privately by Tyler Vogel & Dashiell Vogel, is led by Tyler Vogel.

    The Market

    The Pacific Northwest is the best microbrew hub in the entire world. Oregon and Washington have among the largest number of microbrew centers of all the 50 US states.

    There is a lot going on in this region, and Oregon has a great beer culture. The market for those who appreciate fine beers, it is obvious, is vast.

    The Bottlecap is targeting three distinct customer segments. The first group is the beer connoisseurs. They are those who enjoy fine beers and have a genuine passion. This segment sees an average annual growth rate 12% with over 12,000 potential customers.

    The Bottlecap will also target the general bar-goer crowd. These are usually professionals who go to taverns after work to relax and socialize. This group has potential for 30,000 members, growing at 8%

    The last group that The Bottlecap will go after is the college students of the U of O. This group cares a bit less about the quality of the beer because they are more price sensitive. There are currently 20,000 college students to choose from.

    The Competition

    Three direct competitors are available to the Bottlecap, all of which are centrally located near U of O campus.

    Bottlecap stands out among these other brands because it emphasizes fine beer. The college students are more targeted by the competitors, as is their lower price.

    The Bottlecap&#8217’s emphasis upon a premium selection of beers is one advantage.

    Its second competitive edge is a companion website that was developed as an active feedback mechanism for the customers to express their preference of the beer selection. Customers have direct control over the tap offerings. The Bottlecap not only gives the customer what they want in beer but also empowers the customer and shows that The Bottlecap truly cares about them.

    The Management Team

    Dashiell Vogel, Tyler Vogel and Tyler Vogel founded the Bottlecap.

    Dashiell is mostly a veteran of the restaurant industry. After receiving his undergraduate degree from Reed College, Dashiell went to work serving at Il Piato, a fine Italian restaurant in NW Portland.

    Dashiell started as a server for two year before being asked to take over the management of the entire restaurant. Dashill served as a server for 2 years before being promoted to manager. Dashill gained amazing experience and insight in managing restaurants, from the front-end customer-oriented skills to back-end operations. Dashiell’s time at Il Piato strengthened his desire to become his own boss and stay in the restaurant/bar business.

    Tyler came from a more academic background as a CPA from Arthur Anderson (AA). Tyler worked as a server in restaurants throughout high school. After graduation, he joined AA and developed a remarkable array of financial control skills.

    Tyler will be a valuable asset to The Bottlecap’s financial management and control abilities, as they will need to ensure a solid control mechanism for tracking and managing the large cash amounts that will flow through The Bottlecap every single day.

    The Bottlecap will be a huge success because it fulfills the enormous demand for premium beers.

    Customers will enjoy a relaxed social atmosphere at The Bottlecap, where they can meet new friends, catch up with old ones, and sip fine beers. The Bottlecap will be profitable by the fourth month and generate approximately $73,000 in profit by year three, according to forecasts.

    1.1 Objectives

    Below is a list containing the objectives of The Bottlecap.

    • At least eight high-quality, hard-to find beers are on tap
    • Ensure that your business grows at least 10% each month.

    • The companion website will help you increase customer awareness about The Bottlecap’s offerings. You can track hits to the website and measure its popularity.

    1.2 Mission

    To build an economic healthy company that offers a variety quality beers in casual and classy environments that appeal to a wide range customers.

    1.3 Keys to Success

    The following are the key ingredients to The Bottlecap’s success.

    • Maintain strong relationships with reliable distributors of beer

    • This bar is well designed and has a fun atmosphere.

    • Quality entertainment.

    • Referring customers.

    Automobile Restoration Business Plan


    Automobile Restoration Business Plan


    Phaethon’s Chariot is an auto restoration shop that is just starting out. This company specializes in the restoration of American cars as well the design and build of street rods. Body work and rust repair is the majority of our work. Phaethon’s Chariot recently rented a state-of the-art restoration shop at 510 W.200th Terrace Circle Boulevard in Centerton, Ohmstate. They are committed to providing top quality work. Phaethon&#8217’s Chariot keeps abreast with the most current tools and techniques to ensure the highest quality of work.

    Phaethon’s Chariot is located in Centerton, Ohmstate. Our company is committed to doing each job right, every time, and keeping every car owner as a lifetime client of our shop.

    The company, which is chartered in Ohmstate by Isoroku Tarnmaclahan, is a corporation that has been state chartered. Since the 1980’s, the company’s owner worked for other businesses in the Highland Valley. He is committed to excellence every single day. This new space allows more work for the company. 500 square feet of office space are available. The shop, where car repair and maintenance is done every day, is 5,000 square footage.

    Phaethon&#8217’s Chariot Restorations is home to nineteen thousand seven residents. This would mean the area contains a restoration market worth more than $2.0million annually. The company’s goal is to acquire a small but comfortable share of the market.

    After-tax profits are modest in the first year, but will quadruple in three years with the tailored marketing strategy and market research described in this business program. By year 3, revenues are expected to reflect a healthy market segment in the local restoration industry.

    The company’s goal is to reach the Highland Valley and the surrounding areas within the next 12 months. Our target market is between 30 and 65-year-old car owners. After three years, we will expand our business to the Carahge City in Mythtate. Our research indicates that there is not much competition in the Carahge vicinity for our business.

    1.1 Objectives

    1. The Highland Valley is the ideal place to penetrate the automotive restoration market. It is the goal of the company to reach the Highland Valley area within the next 12 month to promote our business. Our market segment will consist of 30-65 year old owners of old American cars. After year 2, we will expand our business to Carahge City in Mythtate. Our research shows that there is little competition for business in the Carahge City.
    2. This will significantly increase profitability. We will encourage price-sensitive jobs to go elsewhere by normalizing the pricing structure. This will allow us to perform more high-end custom work in the less price-sensitive market for restoration. The pricing policy will guarantee a quadrupling net profit in the third year.
    3. To improve the administration processes of the company. This will allow a reduction in the owner’s involvement in simple administrative tasks from 50% of his time to 20%, thereby allowing him more time for sales and marketing tasks.

    1.2 Mission

    Phaethon’s Chariot has one mission: to provide the highest quality work for the lowest price.

    • This is possible by using only the best for our restoration.
    • We use only the finest parts and supplies on the market today to produce high-quality work.
    • We only employ the most knowledgeable people to work for our shop.
    • We have an in-house metal fabricator who can make any part you don’t find for your vehicle.
    • Before hiring restoration technicians, we go through rigorous screening. We only hire the best to do our work.

    At Phaethon’s Chariot Restorations you will get only the best quality work done on your car.

    Success keys 1.3

    These are the keys to success for your company:

    1. Maintaining a solid reputation in the local community
    2. Quality care.
    3. Competitive pricing.
    4. Flexible hours


    Call Center Business Plan


    Call Center Business Plan


    Introduction

    VashonSolicitationServices’ mission is providing 24 hour, high quality call centre services to clients. We offer a service that allows our clients to have the most effective communication with their customers. We offer both B2B services and B2C services, including outbound and inbound calls. Our customer support team is well-trained and dedicated. They are capable of providing excellent services in a timely manner and at a cost-effective price.

    VSS has the staff to help you with your customer service needs.

    The Company

    VSS will be a limited liability partnership registered in the state of Delaware for tax purposes. Its founder, Mr. Martin Gibbs, was previously a telemarketing chief with Medfone, Inc.. Mr. Gibbs brought together a highly regarded group of customer relations and telemarketing specialists, each with a combined 35-years of experience in this area.

    The company currently has only a small number of private investors. They do not plan on going public. The company has its main offices in Gig Harbor, Washington. These facilities include conference rooms, offices, and a telephone center. The company expects to begin offering services in June of Year 1.

    The Services

    Vashon provides a variety of call center services, including outbound and inbound calls. We provide bilingual services both in spanish or english. We can meet the following common requirements:

    • Generate sales leads
    • Make appointments
    • Market research
    • Surveys (including analysis of statistical data and political surveys).
    • First level help desk
    • Information about databases or mailing lists
    • Business development
    • Point-of-sale product promotion
    • Invitations to seminar or conference

    VSS is not a telecom company and we don’t create marketing campaigns for clients. Many companies want to create their own marketing campaigns, as they have experienced marketing staff with extensive contacts in the industry.

    The Market

    Telemarketing is an industry that is growing with companies experiencing between 6.5% to 8% annual growth. This is due to businesses that are becoming increasingly aware of the need for market information and the desire to reduce customer turnover rates in a hard hit economy. The industry is witnessing a growing trend of clients opting to outsource telemarketing functions rather than building this infrastructure in-house. VSS has a unique opportunity here. VSS is not expecting this high growth rate to continue, however, the long-term growth rates for this industry have shown a cyclical pattern.

    VSS will enter two market segments. The first is the medical services sector. They have a high demand for constant contact with patients. We will also serve as a first-level help desk to a few small high-tech firms and may take on short-term assignments such as surveys for small clients.

    Financial Considerations

    Start-up assets required are shown in the tables accompanying the Start-up Summary topic. This includes expenses and the cash needed to support operations until revenues reach an acceptable level. Most of the company’s liabilities will come from outside private investors and management investment, however, we have obtained current borrowing from Bank of America Commercial Investments, the principal to be paid off in two years. Charter Bank of Tillamook is offering a long-term mortgage that will be repaid in ten. We also have a line of credit from Viking Bank that we can draw upon if need be.

    The company anticipates that it will be profitable by year two. It does not expect any serious cash flow problems. Our conservative estimate is that the company will achieve profitability within three years with three to four ongoing contracts per year.

    1.1 Keys to Success

    Vashon’s key to profitability and long-term survival are:

    • You can create long-term contracts which require constant monitoring and on-call services.
    • Maintaining close contact with clients, and building a strong long-term relationship with them, will help you generate repeat business and build a stellar reputation.

  • Establish a comprehensive service experience for our clients that includes consultation, progress reports and post-program feedback.

    • 1.2 Mission

    VSS has the mission to provide top-quality call center services 24/24 that give our clients the best chance of communicating with customers. Both B2B- and B2C service are available, with both inbound or outbound calls. We have a highly skilled and trained team of customer support specialists who are able provide outstanding services that are both timely and cost-effective.

    VSS can help you with any of your customer relations needs, such as taking orders, quantifying sales leads or responding to ad inquires, market research, general information requests, and more.

    1.3 Objectives

    The three year goals for Vashon Solicitation Services LLC (VSS) are:

    • By year two, break-even is achieved.
    • You should establish long-term relationships with at least four customers
    • To build long-lasting relationships with clients and encourage word of mouth marketing, we must achieve a minimum 95% customer satisfaction rate