Ideal Business Support is an insurance industry support agency that provides full-service services. Ideal provides a variety of support services that are tailored to insurance agents. Ideal can specialize in a handful of services, but can handle almost any other service. Although the support market is competitive, most companies can be considered generalists. Ideal will stand out if it focuses on the insurance niche.
Ideal has two strong competitive advantages. The first is industry expertise in insurance. Sarah Helpinghand, the owner, spent five years previous to Ideal working as an insurance agent. This invaluable experience is priceless. Ideal will have an advantage over the rest because of the value of Sarah’s prior insurance relationships.
Sarah will also be creating an intensive training program that shares her knowledge about the insurance industry with her colleagues. All employees will go through this training.
Ideal will achieve profitability by month 11, with modest net profits for the third year.
1.1 Mission
Ideal Business Support’s mission is to provide high quality support services to the insurance agent industry. We exist to attract and maintain customers. This maxim will guide everything else. We will exceed your expectations with our services.
1.2 Objectives
These are the objectives for the first three year of operation:
To create a service-based business whose primary goal it to exceed customers’8217 expectations.
Ideal can be used by at least 20 insurance agents.
Superior performance and increased client service will allow us to double our annual client base by 20%
To create a sustainable startup that is profitable.
Emerald Driving Range (Emerald EDR) is a brand new business that offers state-of the-art facilities to accommodate all levels of golfers. You will find a top-quality driving range, with 50 slots and two chipping greens as well two putting holes. EDR will provide practice opportunities to all levels of golfers. A PGA Teaching Pro will give lessons every day. There will be a concessions area where you can get snacks and drinks for any golfers that need it.
This business plan is designed to help us set a direction for the future. It will address location, finance, and service issues that will be key to the future success of the business. The challenge is that there are multiple driving ranges within the community, and that we’re a start-up business. We are proud to provide the community with unique facilities.
Our market strategy is designed to make us a viable choice among people who want to play every aspect of golf. Emerald is targeting three segments of the market: Adults and Children. Children are increasingly interested in golf, even at a younger age. There will be programs available for children interested in learning the game. Our facility will also appeal to adults of all levels who want a quality place to practice or take lessons. Emerald plans to establish relationships with local universities and schools to offer classes at the range and for them to use it as a practice area for their golf teams. Through the effective implementation of this strategy, Emerald intends to support continued growth and profitability.
1.1 Mission
Emerald Driving Range is dedicated in providing a practice facility that will serve both advanced and novice golfers. It is our goal to run a facility that can help all levels of golfers develop their game. Emerald will make every customer feel valued and important to the business. Emerald understands that each employee can be a valuable asset for the company. Therefore, Emerald will encourage a team environment and treat every employee with respect.
1.2 Objectives
Sales improving steadily through year three.
Remarkably high Gross Margin.
Each year net sales and income are positively modest.
1.3 Keys for Success
A proactive and energetic staff will provide outstanding customer service.
Customers will appreciate a professional facility that can handle all aspects of the game.
Provide quality instruction from beginner to expert.
The Boulder, Colorado-based Cyclist Repair Center is a clinic that specializes in cycling. Arthur Mendosa–Cadiz is the founder of Cyclist Repair Center. Arthur created the center in January 2004 by registering it as a Colorado corporation. Cyclist Repair Center expects to rapidly gain market penetration thanks to a focused strategy that focuses on what they do best, which is serving cyclists.
The Market
Cyclist Repair Center is targeting two distinct segments of customers. The first segment is the competitive cyclist. There are two groups within this segment. They are professionals and experts. There are 4,500 potential competitors, and the annual growth rate is 4%. This group is in search of services for rehabilitation and training that will make them more competitive in their races.
The second group consists of recreational cyclists. This group has 32.090 potential customers and a 5-percent growth rate. These cyclists may be competitive, but they are mostly passionate and enjoy riding. The demographics of recreational cyclists indicate that they are more financially secure than competitive cyclists. Cycling is not an economically rewarding profession.
Cyclist Repair Center has chosen to locate their center in Boulder, CO. Boulder is renowned as a high mountain sports town and cycling is one of its favorite sports. Boulder offers hundreds of miles of road cycling directly out of town. There are too many trails for mountain biking within a few minutes of town. The United States Cycling Federation located their olympic training centre here, acknowledging Boulder’s importance to cycling.
Services
Cyclist Repair Center offers an extensive range of specialist training and medical services to cyclists. These services range from the proactive through the reactive. The following services are offered:
Sports massage: for more comfort and quicker recovery
Personal training for weight loss and speed or endurance.
Bike fit – For greater comfort, power or speed
Fitness assessment: Includes such tests as VO2 max (or lactate threshold), aerobic threshold, and anaerobic hurdle.
Doctors and physical therapists can diagnose and treat cycling injuries.
The Cyclist Repair Center will employ a USCF category I or II racer who has been turned personal coach/trainer. There will also be a sports medicine physician and massage therapists.
Management
Arthur Mendosa–Cadiz will lead the Cyclist Repair Center. Arthur has been riding for many years. Arthur became a competitive bicyclist after his undergraduate studies. He continued to work in the bicycle sector for several more years. These years racing gave Arthur a great deal of insight into cycling and its effects on the body. Arthur received a master’s in Sports Physical Therapy, and he practiced physical therapy for several more years. Arthur will be able leverage his passion for bikes and his experience as a physical therapist in order to provide Boulder with a great cycling service.
Cyclist Repair Center’s Boulder location will allow it to quickly generate customers as well as revenue. Year three revenue was $443,000 and $369,000, respectively.
1.1 Objectives
To achieve profitability by year two.
Three years later, you will generate more than $400,000 in revenue.
In year three, make a profit of at minimum 10%
1.2 Mission
The Cyclist Repair Center’s mission it to provide individual, cycling-specific assessment, diagnosis, treatment and training program for clients. With a focus on education and empowerment, clients will receive top-notch service.
Success Keys 1.3
Keep our focus on cycling injuries and training.
Offer a wide range of services meeting all of the cyclist’s needs.
An essential requirement for an efficiently managed organization is to establish and enforce strict financial controls.
Earthly Clean is a new start-up that sells environmentally friendly cleaning products using multi-level Marketing (MLM). Devon McGregor founded Earthly Clean. The company has been registered in Illinois as an LLC.
The Products
Earthly Clean sells all types of non-toxic, eco-friendly cleaning supplies. Earthly Clean has reached a contract with a major manufacturer of cleaning supplies to produce a complete line for private label products. Product prices will be quite competitive since Earthly Clean is buying direct from the manufacturer. Earthly Clean will also benefit from the manufacturer’s willingness for Earthly Clean order as small as $150. This will assist Earthly Clean in their goal of efficient inventory management. The first product line will include an all-purpose soap and bathroom cleaner. Earthly Clean products are competitively priced and of the highest quality.
The Market
Earthly Clean products will be sold to two customers segments. Individual consumers who purchase the products for their own (household) use are the first segment. These consumers are concerned about the environment and are searching for non-toxic cleaners to clean their homes. This group is made up of young, politically-liberal people who are keen to make an individual contribution towards the betterment and protection of our environment.
The second target market segment is a group selected from the individual customers. Some of these individuals can be recruited for distribution of Earthly Clean products. A distributor is a person who sells the Earthly Clean products on their own to their own set of customers. This segment is taken from the actual consumers that purchase and use products. This creates a sales force that passionately believes in the products that they sell. This segment pays a commission to the distributors who are able recruit new distributors and make sales. This is how MLM business models work. Earthly Clean sells directly to consumers. Some consumers are then made into distributors and earn revenue for Earthly Clean. Distributors can then make money by attracting more sales people.
An Efficient Distribution Model
This distribution model is efficient and effective. The products are bought private label directly from the manufacturer, ensuring high quality and low prices. They are then delivered directly to the consumer. The traditional bureaucratic distribution model, which generates huge corporate profits, is now gone. MLM businesses often get confused with pyramid schemes that are illegal in America.
Pyramid schemes offer compensation for new salespeople. The promise of financial rewards is made to people for referring more people, regardless of the sales. This is the critical distinction regulators look at when determining whether a business is a pyramid scheme. It is the way that compensation is rewarded. It is illegal if it is based upon recruitment. Earthly Clean pays distributors for sales. This is to ensure that the distribution and sales channels are efficient and effective.
Earthly Clean is an innovative new business that channels people’s passion to make a positive impact on the environment. They also have the opportunity to make a profit while sharing their passion with family and friends. By carefully using the efficient multi-level marketing business model, Earthly Clean will quickly generate sustainable revenue. Sales forecasts indicate that sales for years two and three respectively will be $90,000 and $125,000. Net profit for those years will be 4.19% and 8.66%, respectively.
1.1 Mission
Earthly Clean’s mission involves the creation of a sustainable distribution company that makes use of grassroots and network marketing to sell the product. Earthly Clean exists in support of its members and to protect the environment.
1.2 Objectives
To start a company that is profitable and sells environmentally friendly cleaning products.
Create an organization where sales are rewarded to individuals who refer others.
Create a marketing machine that is more efficient than the outdated distribution systems.
Success keys 1.3
Distribute only the highest quality products that are also environmentally friendly.
Rehire new employees to help with the sales of the product.
Establish the company on solid foundations of integrity.
Over the past few decades, tourism has experienced unsurpassed growth. This has mainly been due to the advent of a ‘borderless’ world and increased information dissemination about the majestic sceneries throughout the world, with the southern African region being no exception.
Solution
Sephats Tours plans to offer group and individual travel to leisure customers. Sephats offers a range of services and products, including pre-arranged tours, customized packages according to client specifications, travel consultation and, as time passes, lodging reservations. Sephats Tours strives to be the leading adventure travel company within the Greater Gaborone (Botswana).
Market
We will be targeting foreign tourists looking to travel for leisure or excursions in Botswana. Our goal is to let them experience and appreciate all that Botswana has to offer. We realize that most tourists to Botswana are South African, but we will be focusing on Europeans and Americans who don’t have the necessary knowledge or transportation. We will therefore be targeting people who are not mobile but still want to see as many sights as possible. These people do not want the expense of hiring vehicles to transport themselves around but prefer to be guided by someone they trust to take them around. Therefore, it is necessary to professionally market yourself and the services you offer.
Concurrence
Sephats Tours is not the only company that can fill these same needs. We have also identified some established competitors. We plan to promote ourselves so that customers of competitors will choose us over them in the future based on our more informative and high-quality excursions.
Why Us
Sephats Tours has the potential to capitalize on this growth and moderate competition within the city travel sector. With a dedicated team, excellent networking, effective management, and marketing, Sephats Tours can take advantage. Sephats Tours is a travel and adventure company that will serve tourists in Botswana, particularly the Southern region. Sephats products and services will initially include pre-arranged trips, custom packages according the client’s specifications, travel consulting, and making lodging reservations as time progresses. Sephats Tours wants to be recognized as the most prominent adventure mobile operator in the Greater Gaborone.
Expectations
Forecast
We expect a slow start to sales growth as we try to be known on the market. However, operating expenses will remain high and we will see an increase in revenue and sales as we expand our services.
Collection days are very important. Under no circumstances will our average collection day exceed the client’s actual subscription term. Because our working capital is constantly tight, this could lead to a problem in cash flow. This is something that we know we cannot control, but we also recognize the importance of our relationship with clients.
Financial Highlights Year-by-Year
Finance is required
Two investors will be contributing to our project:
Investor 1 #8211 P100,000.
Investor 2 – – P102.000
This will cover all expenses until we start making a net income.
The Bottlecap, a specialty beer tavern, is located near the University of Oregon.
The Bottlecap will offer a variety of microbrews, including premium and unique microbrews, to Eugene’s community.
The Bottlecap, a venture funded privately by Tyler Vogel & Dashiell Vogel, is led by Tyler Vogel.
The Market
The Pacific Northwest is the best microbrew hub in the entire world. Oregon and Washington have among the largest number of microbrew centers of all the 50 US states.
There is a lot going on in this region, and Oregon has a great beer culture. The market for those who appreciate fine beers, it is obvious, is vast.
The Bottlecap is targeting three distinct customer segments. The first group is the beer connoisseurs. They are those who enjoy fine beers and have a genuine passion. This segment sees an average annual growth rate 12% with over 12,000 potential customers.
The Bottlecap will also target the general bar-goer crowd. These are usually professionals who go to taverns after work to relax and socialize. This group has potential for 30,000 members, growing at 8%
The last group that The Bottlecap will go after is the college students of the U of O. This group cares a bit less about the quality of the beer because they are more price sensitive. There are currently 20,000 college students to choose from.
The Competition
Three direct competitors are available to the Bottlecap, all of which are centrally located near U of O campus.
Bottlecap stands out among these other brands because it emphasizes fine beer. The college students are more targeted by the competitors, as is their lower price.
The Bottlecap’’s emphasis upon a premium selection of beers is one advantage.
Its second competitive edge is a companion website that was developed as an active feedback mechanism for the customers to express their preference of the beer selection. Customers have direct control over the tap offerings. The Bottlecap not only gives the customer what they want in beer but also empowers the customer and shows that The Bottlecap truly cares about them.
The Management Team
Dashiell Vogel, Tyler Vogel and Tyler Vogel founded the Bottlecap.
Dashiell is mostly a veteran of the restaurant industry. After receiving his undergraduate degree from Reed College, Dashiell went to work serving at Il Piato, a fine Italian restaurant in NW Portland.
Dashiell started as a server for two year before being asked to take over the management of the entire restaurant. Dashill served as a server for 2 years before being promoted to manager. Dashill gained amazing experience and insight in managing restaurants, from the front-end customer-oriented skills to back-end operations. Dashiell’s time at Il Piato strengthened his desire to become his own boss and stay in the restaurant/bar business.
Tyler came from a more academic background as a CPA from Arthur Anderson (AA). Tyler worked as a server in restaurants throughout high school. After graduation, he joined AA and developed a remarkable array of financial control skills.
Tyler will be a valuable asset to The Bottlecap’s financial management and control abilities, as they will need to ensure a solid control mechanism for tracking and managing the large cash amounts that will flow through The Bottlecap every single day.
The Bottlecap will be a huge success because it fulfills the enormous demand for premium beers.
Customers will enjoy a relaxed social atmosphere at The Bottlecap, where they can meet new friends, catch up with old ones, and sip fine beers. The Bottlecap will be profitable by the fourth month and generate approximately $73,000 in profit by year three, according to forecasts.
1.1 Objectives
Below is a list containing the objectives of The Bottlecap.
At least eight high-quality, hard-to find beers are on tap
Ensure that your business grows at least 10% each month.
The companion website will help you increase customer awareness about The Bottlecap’s offerings. You can track hits to the website and measure its popularity.
1.2 Mission
To build an economic healthy company that offers a variety quality beers in casual and classy environments that appeal to a wide range customers.
1.3 Keys to Success
The following are the key ingredients to The Bottlecap’s success.
Maintain strong relationships with reliable distributors of beer
This bar is well designed and has a fun atmosphere.
Stretch ‘?r Wings, a start up company, makes medical interiors for helicopter pilots and hospital flight program operators. Stretch ‘?r Wings can design and sub-contract certain manufacturing.
Stretch ‘r Wings has identified and is working to complete four objectives that will assist them on their path to profitability. The FAA approval of Supplemental Type certification (STC), is the first objective. The second objective involves a preliminary prototype. Next is the need to secure parts manufacturer approval. Finally, a marketing campaign and plan must be developed.
Stretch ‘’r Wings targets both aircraft operators and hospital flights programs in both the United States as well as international markets. These two segments currently have the greatest market potential. These segments will be reached by Stretch ‘ ;r Wings in a variety of ways. They can send brochures and direct mail, as well as brochures and advertisements through trade publications and the internet. The US market as a whole, the international markets and military are the key segments. All three segments experience a five percent annual growth rate. 800 potential US customers, 300 in international and 100 in military markets are possible.
Stretch ‘?r Wings will use their competitive advantages, which are based primarily on product innovation/features and pricing competitiveness. Their use of aluminum frames creates an easy-to-assemble unit that is strong, lightweight and sturdy. Next is a built-in storage device which maximizes space. Finally, Stretch ‘’r Wings will use a glide ease stretcher system to make entry and exit as simple as possible. All Stretch‘:r Wings units were designed to be compact, efficient, and safely.
Stretch ‘ ;r Wings has put together a strong management team in order to implement their solid plan. Stretch ‘ ‘r Wings’s product design master is **. After a 20-year industrial design career, he has recently focused his designs on medical applications. His wife is a doctor. **, who is the business mind of our company, complements our designer master. ** will be responsible for operations and strategic planning. He was Vice President of Operations at a $45,000,000 bicycle manufacturer for 17 years.
Stretch ‘’r Wings will be profitable by year one. Profits will continue to rise through year five. For year two, sales were conservatively projected at $230,000. Year five will see sales of $634,000. Stretch ‘: Wings is an exciting company that creates innovative designs to fill a niche market need. The company will be managed by a team of experienced managers.
**Names have been withheld for confidentiality.
1.1 Objectives
These are the business goals and targets for Stretch ‘ r wings:
You can obtain STC approval from FAA on eight popular general aviation planes.
Prototype of a Medical Interior for FAA Conformity Inspection
Upon completion of the first STC, Stretch ‘r Wings will secure a Parts Manufacture Approval (PMA) from the FAA.
Develop a marketing plan, sales literature, website, e-commerce, and sales department. After approval by several STCs, this step will be executed.
1.2 Mission
Stretch ‘’r Wings will market a quick-change medical device for aircraft and helicopters. This product is unique and will enable the owner/operator of an aircraft to either carry regular passengers or to quickly switch to carrying a medical passenger. The medical unit can be described as a self contained life support system. It has an internal component with oxygen, vacuum, DC and AC electricity. Stretch ‘r Wings will develop, manufacture, and market this product.
1.3 Keys to Success
Because the aviation industry is very regulated, Stretch ‘’r Wings will have to obtain the required STCs or PMAs from FAA. Although the company’s staff has had several years of successful experience in doing STCs, this process may take longer than is planned, which could negatively affect the company’s prospects.
Strong marketing efforts will help increase brand awareness and customer acceptance once the products have been approved by the FAA. Stretch ‘ is the best tool for this purpose.
r Wings will be at all major trade fairs, publishing high quality sales literature and providing after-sales services to its clients.
Phaethon’s Chariot is an auto restoration shop that is just starting out. This company specializes in the restoration of American cars as well the design and build of street rods. Body work and rust repair is the majority of our work. Phaethon’s Chariot recently rented a state-of the-art restoration shop at 510 W.200th Terrace Circle Boulevard in Centerton, Ohmstate. They are committed to providing top quality work. Phaethon’’s Chariot keeps abreast with the most current tools and techniques to ensure the highest quality of work.
Phaethon’s Chariot is located in Centerton, Ohmstate. Our company is committed to doing each job right, every time, and keeping every car owner as a lifetime client of our shop.
The company, which is chartered in Ohmstate by Isoroku Tarnmaclahan, is a corporation that has been state chartered. Since the 1980’s, the company’s owner worked for other businesses in the Highland Valley. He is committed to excellence every single day. This new space allows more work for the company. 500 square feet of office space are available. The shop, where car repair and maintenance is done every day, is 5,000 square footage.
Phaethon’’s Chariot Restorations is home to nineteen thousand seven residents. This would mean the area contains a restoration market worth more than $2.0million annually. The company’s goal is to acquire a small but comfortable share of the market.
After-tax profits are modest in the first year, but will quadruple in three years with the tailored marketing strategy and market research described in this business program. By year 3, revenues are expected to reflect a healthy market segment in the local restoration industry.
The company’s goal is to reach the Highland Valley and the surrounding areas within the next 12 months. Our target market is between 30 and 65-year-old car owners. After three years, we will expand our business to the Carahge City in Mythtate. Our research indicates that there is not much competition in the Carahge vicinity for our business.
1.1 Objectives
The Highland Valley is the ideal place to penetrate the automotive restoration market. It is the goal of the company to reach the Highland Valley area within the next 12 month to promote our business. Our market segment will consist of 30-65 year old owners of old American cars. After year 2, we will expand our business to Carahge City in Mythtate. Our research shows that there is little competition for business in the Carahge City.
This will significantly increase profitability. We will encourage price-sensitive jobs to go elsewhere by normalizing the pricing structure. This will allow us to perform more high-end custom work in the less price-sensitive market for restoration. The pricing policy will guarantee a quadrupling net profit in the third year.
To improve the administration processes of the company. This will allow a reduction in the owner’s involvement in simple administrative tasks from 50% of his time to 20%, thereby allowing him more time for sales and marketing tasks.
1.2 Mission
Phaethon’s Chariot has one mission: to provide the highest quality work for the lowest price.
This is possible by using only the best for our restoration.
We use only the finest parts and supplies on the market today to produce high-quality work.
We only employ the most knowledgeable people to work for our shop.
We have an in-house metal fabricator who can make any part you don’t find for your vehicle.
Before hiring restoration technicians, we go through rigorous screening. We only hire the best to do our work.
At Phaethon’s Chariot Restorations you will get only the best quality work done on your car.
Success keys 1.3
These are the keys to success for your company:
Maintaining a solid reputation in the local community
Biomedical innovation has a worldwide audience. Each new innovation, each new medical/pharmaceutical product, has a world-wide market. This creates a unique challenge for companies trying to develop translations in the areas below:
Instructions for usage
User’s manuals.
Service manuals.
Packaging/labels.
Clinical trials
Regulatory documents.
Marketing materials
Translation services are needed that are proficient in both technical and local languages. Global Health Translations can be a great resource when preparing a product to go on the international market. We offer medical translation in these areas:
Medical devices.
Pharmaceuticals.
Biotechnology.
1.1 Mission
The mission of Global Health Translations is to provide our clients translators that can master the medical concepts in the material as well as the demands of the language translation.
1.2 Keys to Success
All translations will undergo a review by industry professionals.
Selection of certified translators with a university diploma from their native country.
Project management is professional, efficient, and fast.
1.3 Objectives
Global Health Translations’ objectives are:
Translating translations of extraordinary quality.
VashonSolicitationServices’ mission is providing 24 hour, high quality call centre services to clients. We offer a service that allows our clients to have the most effective communication with their customers. We offer both B2B services and B2C services, including outbound and inbound calls. Our customer support team is well-trained and dedicated. They are capable of providing excellent services in a timely manner and at a cost-effective price.
VSS has the staff to help you with your customer service needs.
The Company
VSS will be a limited liability partnership registered in the state of Delaware for tax purposes. Its founder, Mr. Martin Gibbs, was previously a telemarketing chief with Medfone, Inc.. Mr. Gibbs brought together a highly regarded group of customer relations and telemarketing specialists, each with a combined 35-years of experience in this area.
The company currently has only a small number of private investors. They do not plan on going public. The company has its main offices in Gig Harbor, Washington. These facilities include conference rooms, offices, and a telephone center. The company expects to begin offering services in June of Year 1.
The Services
Vashon provides a variety of call center services, including outbound and inbound calls. We provide bilingual services both in spanish or english. We can meet the following common requirements:
Generate sales leads
Make appointments
Market research
Surveys (including analysis of statistical data and political surveys).
First level help desk
Information about databases or mailing lists
Business development
Point-of-sale product promotion
Invitations to seminar or conference
VSS is not a telecom company and we don’t create marketing campaigns for clients. Many companies want to create their own marketing campaigns, as they have experienced marketing staff with extensive contacts in the industry.
The Market
Telemarketing is an industry that is growing with companies experiencing between 6.5% to 8% annual growth. This is due to businesses that are becoming increasingly aware of the need for market information and the desire to reduce customer turnover rates in a hard hit economy. The industry is witnessing a growing trend of clients opting to outsource telemarketing functions rather than building this infrastructure in-house. VSS has a unique opportunity here. VSS is not expecting this high growth rate to continue, however, the long-term growth rates for this industry have shown a cyclical pattern.
VSS will enter two market segments. The first is the medical services sector. They have a high demand for constant contact with patients. We will also serve as a first-level help desk to a few small high-tech firms and may take on short-term assignments such as surveys for small clients.
Financial Considerations
Start-up assets required are shown in the tables accompanying the Start-up Summary topic. This includes expenses and the cash needed to support operations until revenues reach an acceptable level. Most of the company’s liabilities will come from outside private investors and management investment, however, we have obtained current borrowing from Bank of America Commercial Investments, the principal to be paid off in two years. Charter Bank of Tillamook is offering a long-term mortgage that will be repaid in ten. We also have a line of credit from Viking Bank that we can draw upon if need be.
The company anticipates that it will be profitable by year two. It does not expect any serious cash flow problems. Our conservative estimate is that the company will achieve profitability within three years with three to four ongoing contracts per year.
1.1 Keys to Success
Vashon’s key to profitability and long-term survival are:
You can create long-term contracts which require constant monitoring and on-call services.
Maintaining close contact with clients, and building a strong long-term relationship with them, will help you generate repeat business and build a stellar reputation.
Establish a comprehensive service experience for our clients that includes consultation, progress reports and post-program feedback.
1.2 Mission
VSS has the mission to provide top-quality call center services 24/24 that give our clients the best chance of communicating with customers. Both B2B- and B2C service are available, with both inbound or outbound calls. We have a highly skilled and trained team of customer support specialists who are able provide outstanding services that are both timely and cost-effective.
VSS can help you with any of your customer relations needs, such as taking orders, quantifying sales leads or responding to ad inquires, market research, general information requests, and more.
1.3 Objectives
The three year goals for Vashon Solicitation Services LLC (VSS) are:
By year two, break-even is achieved.
You should establish long-term relationships with at least four customers
To build long-lasting relationships with clients and encourage word of mouth marketing, we must achieve a minimum 95% customer satisfaction rate
